Billing & Payments Policy

1. Payment Methods

At Vivi & Luxe, we strive to offer a seamless and secure shopping experience. We accept the following payment methods:

  • Credit & Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay & Google Pay
  • Afterpay (if applicable) – Buy now, pay later in interest-free installments
  • Other secure payment gateways as displayed at checkout

All transactions are processed in AUD (Australian Dollars). Please check with your payment provider for any currency conversion fees if applicable.

2. Order Processing & Billing

  • Once your order is placed, you will receive a confirmation email with your order details.
  • Payments are charged at the time of purchase to secure your items.
  • If there are any issues with your payment, our team will contact you for resolution before order processing.

3. Secure Payment Processing

We prioritize your security. All payments made on Vivi & Luxe are encrypted using industry-standard SSL (Secure Socket Layer) technology to protect your personal and financial details. We do not store or share your payment information.

4. Taxes & Duties

  • Australian Customers: Prices include GST (Goods & Services Tax) where applicable.
  • International Customers: Your order may be subject to customs duties, taxes, or import fees as per your country’s regulations. These charges are the responsibility of the customer.

5. Payment Issues & Failed Transactions

If your payment is declined, please check:
✔️ Your card details and billing information are entered correctly.
✔️ Your bank has not restricted the transaction.
✔️ Sufficient funds are available.
✔️ Trying an alternative payment method.

If you continue experiencing issues, please contact our customer support at info@viviandluxe.com.au.

6. Refunds & Cancellations

  • Orders can only be canceled if they have not yet been processed for shipment.
  • Refunds for eligible returns will be processed back to the original payment method. See our Refund & Returns Policy for more details.

7. Contact Us

For any questions regarding billing and payments, feel free to contact our support team at:
📧 info@viviandluxe.com.au